Customer Service Tips and Tricks

A reader writes:

Dear Anita,

I am so excited to report that after a long and exhausting job search, I have finally landed a great customer service job through my local temporary agency. Now that I am employed, I want to make sure I have the skills and know-how to perform my job to the best of my ability. What are some pointers you can give me about being successful in customer service?

Hi, Customer Service King!

Congratulations on your new job placement! I always love hearing success stories from my readers. You are proof that you can accomplish whatever you put your mind to.

Now for your question, customer service is a great job to have if you enjoy working with people, are a great problem-solver, and have the ability to diffuse seemingly unpleasant situation. Companies spend millions of dollars a year to provide and improve the service they present to their customers. Client and potential customers base their opinions of an establishment heavily on the service and attention they receive. To be the best that you can be, here are the MUST know actions that I got from my friends at Select Staffing.

These are surefire ways to be top-rated in customer service:

Sales AssociateSmile, no matter what! A smile or the bright sound of a representative’s voice can change the entire direction of a call. When working with a customer, try to smile. Even though your customer won’t see it, it will have a positive effect on the messages you are trying to communicate to the caller or customer.

Know your goals. It is important that you are aware of the company’s goals and how you plan to achieve them before starting your day. It will help you better evaluate your position, job performance, and the future expectations of the hiring company.

Become an expert. Have a deep understanding of the products or services you will be representing. Be prepared to discuss competitor offers and products. This will be very useful when you are asked questions by the calling customer.

Be prepared to handle unhappy customers. When faced with an unhappy customer on the other end of the phone or in person, remain positive and respectful during your entire interaction with them. All customers must be handled with dignity and respect at all times. If possible, do your best to calm the customer and cool down the dialogue.

Listen to your customer’s needs or concerns. Allow the customer to fully explain why they are calling before providing a solution or alternative. Even though you may already know the answers, give the customer the opportunity to fully express his or her feelings and opinions before acting.

Remain focused on the job. Keep non-work conversations to a minimum. These can be distracting to other employees and cause a disruption in customer service.Man Taking An Order

Confirm that your call or interaction is complete. Before disconnecting with the customer, be sure to confirm that they have no other questions, comments, and concerns, and ask if there is anything else you can do to assist them.

Always go the extra mile. When working with any customer, always strive to go the extra mile to ensure their satisfaction and happiness. Your customers will greatly appreciate your commitment and dedication to fantastic service.

I hope these guidelines help you in your new employment venture. I know you will be very successful and provide the best experience for your employer and your customers.

Readers, who of you have worked in a customer service position before? What was your experience like? Anyone have a good/bad experience that they are willing to share?

Best Wishes and Luck!

-Anita

Have Diploma. Will Work.

A reader writes:

Hi, Anita!

I am graduating from college this coming August and have started to take on the full-time job of seeking employment. I will graduate with a Bachelor’s degree in Management and would like to pursue a career in Human Resources. Can you point me in the right directions to landing my dream job?

Hi!

Thanks for the question and congratulations on graduating! It is that time of year again when college graduates are getting their minds into full-blown job-hunting mode. With our country’s job market still a little shaky, recent college graduates will Have Diploma. Will Workneed to work harder than ever to gain employment in their field with the perks they desire. I hope most of you have taken the time out of your school schedule and obtained internships or even positions with companies that you wish to work with in the future. If you have not, have no fear.  Miss Anita has some tips and tricks just for you.

To start your search off on the right foot, you must begin developing and building a network through personal and professional contacts. You never know who may have the inside source to lead you to your first out-of-college job. The more you interact with your peers and other professionals, the wider you will make the road of opportunity.

The single most important pieces of paper that you can have during your job search are a strong and compelling résumé and cover letter. Many universities and higher education institutions offer résumé writing assistance and with some tips from yours truly, you will be on your way to employment in no time. I suggest that you check out two of my posts, How to Tailor Your Résumé and Covering the Cover Letter, for some more information on the subject. Be sure to include work and volunteer experience, hobbies, and educational background. Make the hiring managers take notice and have a reason to call you for an interview.Diploma

I know we all fantasize about the dream job that we wish to have right out of college. For some, this may become a reality, but for the most of us, it will take time to obtain the skill sets needed for the position and to move our way up. If you are offered a job that is not in the ideal field of your choice or may not be exactly what you are looking for, take the job. Every job opportunity is a gateway to any number of experiences that will benefit you in the future — not to mention a great résumé builder.

Before exhausting every job board, website, and career center on the web, I suggest filling out an application and scheduling an interview with a temporary agency like Select Staffing. Temporary positions will allow you to dabble in a variety of fields and give you great experience. You can test out what you like and don’t like about a job and learn about the working world. Very often, these temporary positions turn into full-time employment with the company you are working with. For more information, visit their website at www.selectstaffing.com .

Ramit Sethi,  author of the New York Times bestselling book I Will Teach You To Be Rich has a great video and article in Forbes about landing your dream job that I think is worth looking at. Read it by clicking here and view it below!

Are you currently searching for a job out of college? If you have some advice or great stories to share, I would love to hear them.

Have a question you would like to ask? Visit http://anitaclew.com/ask-anita/.

Thanks and hope to hear from you soon!

-Anita

Disclaimer

Anita Clew's blog posts are intended for general guidance and should never be taken as legal advice. In all instances where harassment, inequity, or unfair treatment is believed to be present, please consult your HR Department or legal representation.
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