The Poppy Seed Effect: Urban Legend?

Hello, Anita,

Is it true that eating a poppy seed bagel can cause you to fail a drug test? It’s my favorite breakfast!

Poppyseed_Bagel_iStock_000020753418Dear, Positively Negative,

Rumor-busting website Snopes says TRUE! Back in 1998, the Substance Abuse and Mental Health Services Administration (SAMHSA) that oversees federal workplace drug test regulations upped the threshhold for opiates (drugs produced from poppy plants) from 300ng/ml to 2000ng/ml. But not all drug testing companies that serve the private sector use this higher threshhold.

Employers use drug screening as a tool to maintain a safe workplace. I, for one, am glad drug testing is federally required in certain industries where safety is imperative. In addition to pre-employment drug screening, tests can be performed when there is reasonable suspicion of drug use by a supervisor, after an accident at work, before returning to work after substance abuse treatment, and when the company has a policy of random or periodic testing.

Most employers request the standard 5-panel urinalysis drug screen that detects street drugs such as cocaine, PCP, opiates (heroin, codeine, and morphine), amphetamines (including meth), and THC (found in marijuana, but also in lesser quantities in hemp foods and cosmetics). A 9- or 10-panel screen additionally tests for prescription drugs such as oxycodone, benzodiazepines (mood elevators like Valium, Librium, Xanax), barbiturates (downers), propoxyphene (Darvon), or methaqualone (quaaludes).

Many drugs stay in the system 2-4 days, though some drugs may linger longer. Chronic marijuana users may test positive up to 3-4 weeks after their last use. And for chronic bagel-eaters? MythBusters TV show hosts tested positive just half an hour after gorging on poppyseed pastries – all in the name of science.

What about that Medical Marijuana card? Even in states that allow marijuana use for medical purposes, the legal protection is generally construed to be from criminal prosecution, and is not considered a free pass for any positive employment drug test results. Recent court rulings seem to favor employers over employees, so you may want to switch to a cinnamon raisin bagel and avoid hemp milk for your morning meal.

Readers: Have you ever failed a drug test for non-drug use? Tell us about it.

RELATED POSTS:

Crimes and Misdemeanors
Disclosure of a DUI
Drug Testing – Necessity or Discrimination?

Résumé Failures and Faux Pas

Good Morning, Readers!

Ever wonder if your résumé is up to the tough challenges of the current job market? With a large amount of top talent, like you, on the hunt for a new career, people are beginning to get a little creative with their résumés and cover letters to spark excitement.

While some spunk may grab the attention of the hiring manager, others are a downright no-go. Today, I couldn’t resist sharing a very interesting and rather baffling CareerBuilder survey I found called “Common and Not-So-Common Resume Mistakes That Can Cost You the Job.” Here are the unforgiveable blunders they discovered:iStock_000018568936Large

  • Résumé was submitted from a person the company just fired
  • Résumé’s “Skills” section was spelled “Skelze”
  • Résumé listed the candidate’s objective as “To work for someone who is not an alcoholic with three DUIs like my current employer”
  • Résumé included language typically seen in text messages (e.g., no capitalization and use of shortcuts like “u”)
  • Résumé consisted of one (run-on) sentence: “Hire me, I’m awesome”
  • Résumé listed the candidate’s online video gaming experience leading warrior “clans,” suggesting this passed for leadership experience
  • Résumé included pictures of the candidate from baby photos to adulthood
  • Résumé was written in Klingon language from Star Trek
  • Résumé was a music video
  • Résumé didn’t include the candidate’s name
  • On the job application, where it asks for your job title with a previous employer, the applicant wrote “Mr.”
  • Résumé included time spent in jail for assaulting a former boss

Do your résumés have any of these formidable faux pas? If so, time to do a serious round of editing to get it up to snuff! Take a look at my post, Reasons for No Résumé Responses, for more helpful hints.

Have a question you would like to ask? Visit http://anitaclew.com/ask-anita/.

Warm Wishes,

Anita

Opposing Office Politics

Hi, Anita:

Two groups of my co-workers have been at odds with each other for the past month. There was a disagreement over the way a project was handled and now it feels like the office is a war zone. I have tried my hardest to mind my own business but I can feel everyone involved trying to pull me in their direction. How do I stay out of the game of office politics?

Dear, Caught in the Middle:

Office politics is present in almost every work environment. Whether you are a forklift driver in a warehouse or an assistant in the executive suite, these games have been known to crash even the best office parties.

Office_GossipI have a few tips for you that will help you steer clear of political mumbo jumbo and center your focus on what matters most: your job!

  1. Do not engage in gossip. Avoid involving yourself in rumors and off-work topic discussions. Seriously, do not touch it with a 10-foot pole. All it will do is get you caught up in the games even more. You will be no better than your coworkers who are in the midst of this spat.
  2. Be a great listener. Not all gossip can be avoided, especially when it is shoved right into your lap. To not be rude or disinterested, practice your listening skills. The other person may need to vent about their opponent, but that doesn’t mean you have to give your opinion. Be a sounding board for their feelings and then politely carry on with your day.
  3. Keep your personal life private. Keep your personal information just how it should be: personal. To avoid conflict, do not discuss politics or religion while you are in the office. Your opinions and preferences that do not relate to work are on a need-to-know basis. As for your coworkers, they fall under the “do not need to know” category.
  4. Be positive and complimentary. Like your mother and I will always tell you, “If you don’t have something nice to say, don’t say it at all.” The same rings true in the workplace. You don’t want to start building a reputation of being a Debbie Downer.
  5.  Keep your interactions on an even keel. Be aware of how your interactions with your coworkers, superiors and subordinates are being perceived by others. Unequal treatment will be recognized immediately and could form a breeding ground for even more office politics.
  6.  Stay focused. Nothing can be better for you and your career than staying focused on doing your job well. If you keep your goals and tasks top of mind, you will not only be a more productive employee, but you will set a higher standard for your peers. The troublemakers will begin to see that you do not have time to engage in their quarrels or drama.

Readers, what tactics do you employ to avoid office politics?

Check out this video to see how to best avoid bad office politics:

Have a question you would like to ask? Visit http://anitaclew.com/ask-anita/.

Warm Wishes,

Anita

Facebook: Friend or Foe?

Hi. Anita:

I have just started looking for a new job, and recently I have been hearing about employers searching Facebook profiles before even interviewing a candidate. How can my profiles on social media sites impact my chance of finding employment? Thank you!

Dear, Fellow Facebooker:MW_Laptop

Social media and networks have become an extension of our lives. We can catch up with old friends, learn about the latest news,  and even get leads to open positions. But with all the positives that can be enjoyed, take your social experience with a grain of salt. Yes, employers are most definitely looking at the Facebook profiles of their candidates. After reading a post at one of my favorite blogs, TradePost, I was alarmed at how quickly Facebook screening is becoming a big issue in the employment world. For an idea of what I am talking about, read “Asking for Facebook Passwords: Good Screening or Bad Idea?

Here are some of the dos and don’ts to adhere to if you hope make a great first impression.

  1. Make your profile private. Put the security gates up before you start your job search. You can even hide your profile temporarily or make your name not appear in search results.
  2. Keep your pictures G-rated. This includes your profile picture, pictures you have uploaded, and ones that your friends have tagged you in. Even if your page is blocked to the public, there may be a chance that the hiring manager is a connection with a mutual friend and can see your pictures. As a rule of thumb, steer clear of pictures of drinking activities, illegal drug use, sexually explicit images, and anything that you wouldn’t share with your grandparents.
  3. Restrict wall posting privileges. We all have some friends who haven’t quite figured out what is appropriate (and what’s not) to post to Facebook. Be cautious on how much slack you give to these troublemakers and limit their ability to comment/post on your wall.Facebook_Glasses
  4. Untag yourself from professionally unflattering photos. Yes, we all have some great pictures that bring us back to our college days. Great for reminiscing, bad for business. Again, a G-rating is preferred.
  5. Avoid controversial topic discussion. When it comes to politics, religion, and other social issues, it is best to remain neutral while hunting for a job. You are entitled to your own beliefs, but it is best to keep them under the radar on your Facebook profile.
  6. Accept friend requests and invites of people you know. It isn’t uncommon for people to create fictional profiles to gather privileged information. If you have anything that you wish to hide (hopefully you have gotten an idea of what I am talking about by now), do not give strangers access to your profile.
  7. Whatever you do, do not provide employers with your log-in credentials. It may hurt your chances of getting the job offer, but this a serious breach of privacy – and several states have even made it illegal for employers to ask. I most certainly would not want to work with a company that was comfortable crossing those boundaries.

I hope this will help all of my readers become savvier when it comes to their Facebook profiles. Managers and Supervisors, a must-read for you as well is another post of mine called “Facebook – A Hiring Manager’s Best Friend.”

Readers, what do you think is the most damaging discovery an employer could make through Facebook? What is your #1 Facebook profile no-no?

And if you still don’t believe me, check out this news clip about Facebook privacy and employment:

Have a question you would like to ask? Visit http://anitaclew.com/ask-anita/.

Warm Wishes,

Anita

GED: Is It Enough?

Dear, Anita,

Due to an illness in my family when I was younger, I wasn’t able to finish high school. But I recently got my GED! I’m excited, but I’m afraid I still may not get as many job opportunities as I would if I had graduated with a high school diploma. Is my GED enough?

Dear, Good Enough,

Congratulations on receiving your GED certificate! As you know, it takes effort to complete the General Educational Development testing, but there may still be some stigma associated with a GED over a traditional high school Sidebardiploma. Comedian Chris Rock jokes that GED stand for “good enough diploma.” But is a GED good enough to get you a job?

The answer is: it depends. You will obviously not be qualified for a job as a rocket scientist or brain surgeon, but for some entry-level positions, having your GED will show that you did, eventually, finish what you started. For yours truly, a candidate who completes his or her GED represents character traits like ambition, resilience, and just plain turning lemons into lemonade.

Most employers – approximately 96 percent, according to the GED Testing Service – accept GED certification as a valid educational credential for employment.  Frankly though, when faced with two equal candidates, one with a GED and the other with a high school diploma, some hiring managers may not want to take a risk on the GED applicant. Make sure you shine in your interview, and if the subject comes up, explain the circumstances that prevented you from graduating with a traditional high school diploma.

Depending on your employment and career goals, you may want to use your GED as a launching pad for further education, either online, at a traditional community college, or through a vocational school. Once you attain a college degree or certification, a GED versus the traditional high school diploma becomes a moot point.

In my many years, I’ve seen many a job candidate with nice, shiny college degrees who turn out to be lazy, unprofessional, or difficult to work with. I would choose a candidate with a GED and a great attitude any day. You’ll find an employer who feels the same.

Anita

Job Seekers: Have you ever felt you lost out on a job because of your GED? Hiring Managers: Is the GED equivalent to a high school diploma in your eyes?

Have a question you would like to ask? Visit http://anitaclew.com/ask-anita/.

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Obamacare and Employees

For the past two weeks, I have written about the Affordable Care Act (ACA), or Obamacare, and how it affects large and small businesses. (Click here to view last week’s post.) I have also heard from several employees who are concerned about how this legislation will impact their lives. In truth, the law already has been in effect for over 3 years, but January 1, 2014 marks a new milestone in the way businesses and their employees are impacted. American workers are wondering if the cost of their health care premiums and coverage will go up as a result of this game-changing legislation.

Doctor_PatientWill your paycheck be affected?

Funding for all of the new expenses resulting from the ACA has to come from somewhere. Instead of increasing the deficit to fund the program, President Obama has introduced 21 new taxes; it’s estimated those taxes will negatively impact the incomes of only 2% of Americans, whereas 98% won’t see any change in their take-home pay. Click here for a full list of Affordable Care Act tax provisions.

However, on average, employers are expected to see a 6.5% rise in their rates from insurance companies, and that could create additional premiums for their employees. Obamacare forces insurance providers to offer coverage to all Americans, even those with pre-existing conditions, and those insurance companies may pass that increased expense onto employers. According to Mercer’s 2012 National Survey of Employer-Sponsored Health Plans, 58% of employers plan to pass a portion of their increases to their employees. It is at your employer’s discretion whether they will pass along that burden in some form or fashion; however, the Obama administration anticipates that benefits from the ACA will offset any reduction of income employees might see.

Will your coverage change?

The American Action Forum estimates that, under Obamacare, 35 million Americans will lose employer-sponsored health care coverage. Those employees will be forced into government-run exchanges, which the government is working to make affordable. The good news from just last week is that the exchanges may be even more affordable than previously thought. The Washington Post noted that the heavy competition among providers in California and Oregon is driving down costs to lower than what the Congressional Budget Office had anticipated. What plan you choose dictates what coverage you will have, which may or may not be different than what you were receiving previously.

Some Americans and their families will receive a tax break when purchasing their insurance plans through the exchange. The price for plans is capped at no less at 1.5% and no more than 12% of their income for health insurance premiums under the new law. The amount you will pay is determined using a sliding scale.

Health careIf your employer does not offer health insurance and you choose not to get an individual plan, you will be subject to a penalty of $95 or 1% of your income (whichever is greater) for noncompliance in 2014. Readers, you should expect this to rise in 2016 to $625 or 2.5% of income.

How should you prepare?

With all of the new laws, taxes, and regulations, it is important to plan ahead and prepare for the changes that are certain to take place. Your situation is likely to change in one way or another. You should start budgeting for an increase now, and be pleasantly surprised if it doesn’t come. If you have concerns over what will happen to your health care plan at your workplace, now is the time to have a conversation with your benefits administrator or human resources manager.

Readers, what are your employers doing to prepare for Obamacare in 2014? Have you developed a strategy of your own?

Best wishes,

Anita

Have a question you would like to ask? Visit http://anitaclew.com/ask-anita/.

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Lessons on LinkedIn

Hi, Anita:

I have just joined LinkedIn to aid in my job search. As a novice to the entire site, I was hoping you could offer some advice on how to take advantage of the introduction feature that is available. Some of the lingo is foreign to me and any insight would be great. Thanks for your help!

Dear, Learning LinkedIn:

Linked_In_GlobeCongratulations on joining LinkedIn. It is a great tool that will aid in your job search and help you build a strong professional network. For those of you who are now just hearing about LinkedIn, it is a business-focused social networking website that connects users with other professionals, recruiters, and companies of interest.  The site offers many tools with the basic free service that everyone should take advantage of.

LinkedIn works through connections. These are to LinkedIn as friends are to Facebook. When you have identified another user with whom you’d like to “connect,” you can make a Connection request, which the other user can accept or deny. An accepted connection is considered 1st degree.

Outside of the 1st-degree circle of connections, you have

  • 2nd-degree Connections: Think of these as a friend of a friend. They are directly connected to one of your professional connections. Keep this in mind when I discuss LinkedIn Introductions.
  • 3rd-degree Connections: Consider these as your 2nd-degree connection’s additional connections. To make it simple, think of this as your co-worker’s friend from graduate school’s boss.
  • Out of Your Network: These LinkedIn users are not currently connected to your 1st-, 2nd-, or 3rd-degree connections.

What I think is a great tool available on LinkedIn is Introductions. We all know that having a person on the inside of a company we want to work for is a step in the right direction. One of your professional connections may be willing to facilitate an opportunity for you to meet an insider who can help you land your next job opportunity.Linked_In_Road_Sign

Here is an example. You want to work as an Administrative Assistant at The Select Family of Staffing Companies and hope that you can find that opportunity by speaking with the head of Human Resources, who you don’t currently know. Your friend Steve, however, is connected with the head of HR at Select. What better way to catch the HR Director’s eye than by having her trusted friend Steve “introduce” you two?

So how do you find these introduction opportunities? I thought you might ask!

  1. Start by going to Company Search and entering the name of the company for which you want to work. If you need to refine your search, you can choose the following parameters that meet your search needs: location, industry, and/or relationship type (2nd or 3rd connections).
  2. Once you have located the company, look to the fair right of the screen and find the “How You’re Connected” section. Click on 2nd-degree connections.
  3. Here, you will see all the people at the company with whom you share common connections. Select the individual to whom you would like to be introduced and hover over to the right of the “Connect” button. A dropdown menu will appear. Click “Get introduced.”
  4. Select from the list one of your closest, most trusted connections and ask for the introduction.
  5. Enter text into the subject line and why you want to get introduced.
  6. Finally click “Send Request” and wait for a response – and hopefully a foot in the door.

I hope this helps you understand just one of the great tools available on LinkedIn. For more information, LinkedIn has put together a short video on how to make the most of the site for your job search:

Readers, what are the tools you use the most on LinkedIn? Have you found it useful in your Job Search?

Best wishes,

Anita

Have a question you would like to ask? Visit http://anitaclew.com/ask-anita/.

Want to receive these tips by email? Simply subscribe for once-a-week tips and tricks for career success!

Job Seeking Spare Time

A reader writes:

Hi Anita,

I have been unemployed for 2 months and try as I may, I still am having trouble finding employment. I am starting to get extremely bored and the excess hours of the day are beginning to get to me. With the large amount of free time on my hands, what can I do to during the day that will have a positive impact on my job search and my day-to-day life?

Dear, Stuck With Too Much Spare Time,

Job HuntingBeing unemployed and having nothing to do are not as much fun as many people make it out to be. I bet for the first week or two, it feels like a nice vacation full of sleeping in, leisurely breakfasts, watching television all day, and kicking up your feet. But after a short while, those things you wished you could do while you were working are becoming unbearable and boring. If you are starting to feel down about yourself or feeling like there is no light at the end of the tunnel, I ask you to turn that frown upside down. It is time to start being proactive and getting your life back on track.

The first thing you need to do is set a schedule out for yourself. No more sleeping in until noon and watching television until the wee hours of the morning. Most people who are employed are up and out the door in time to be at work by 8 a.m. Now that you do not have a job, what do you think your full-time position is? You guessed it, JOB HUNTING! Immediately, go see my friends at Select Staffing and fill out an application. Chances are they will be able to enter you in their database and offer you advice on how to proceed with your search. You must dedicate at least 6 hours a day to searching for a job. That doesn’t mean just scouring the Internet; get out there and sell yourself. For tips and tricks on becoming a very successful networker, check out my post Networking Know-How.

Try to find a class in your area that will build your résumé and your skills. If you work in a warehouse, look into getting your certification in forklift driving. If you are in administrative or executive support, brush up your grammar and proofreading skills. Do something that will benefit you in the long run and help keep your brain from turning to mush.

Build your résumé while doing something good for others. Locate a charity whose cause is near and dear to your heart and start volunteering. This will give you satisfaction and look great to potential employers. Here you can gain Community Serviceprofessional and life skills, meet people that could help introduce you to new job openings, and also earn a great recommendation from your supervisor that can only shed a better light on your unemployment. I once volunteered at a local charity and after a few months of dedicated service, I was offered a paid position in their Career Center.

Surround yourself with positive EMPLOYED people. This is a very important piece of advice to follow. Typically, people who are unemployed will not be happy with their situations and will inevitably bring you down. They will be more likely to engage you in activities that do not mesh well with job hunting activities. People with jobs will be able to share advice and connect with other professionals, possibly resulting in your next job lead.

Cut out the junk food and take some time to get your body moving. Exercise is a great way to spend an hour of your day. Getting your blood pumping will increase your energy level and spread those happy endorphins through your body. It is proven to relieve stress and ward off depression. Healthy foods will give you more energy and make you feel much better, both physically and mentally. Remember if you put good in, you will get good out.

As tempting as it maybe, try to avoid reading the bad news about the job market and the economy; it will only bring you down. Switch over to reading uplifting books and inspiring stories to keep you in a chipper mood. Go by yourself to see movies that bring a smile to your face. It actually gives you a greater sense of independence. I definitely suggest you give it a try.

Set GoalsSet daily and weekly goals for yourself. These do not need to be huge or intricate. Day one can be as simple as waking up at 8 a.m. and apply to 3 viable jobs. If you do that every day for a week, you have 15 job applications and résumés out in the world. Now that is an accomplishment! As you achieve more, you will begin to feel better and more confident in your abilities. Just remember you won’t get anywhere without putting one foot in front of the other.

Now that I have given a few tips, I want to hear from my readers what they find to be the most important advice for keeping your sanity while seeking employment. What things did you do while you were searching for a job?

Take care until next time,

Anita

Be Happy – All Day, Every Day

Hi Anita,

I have started to notice that when I am in a fantastic mood I tend to have a much better day at work and get so much done. My positive attitude even has an effect on the rest of the team. From now on, I want to set a positive and proactive tone throughout my office. How can I send my staff and myself down the happy path from the start of the day to the end?

Happy People

Hello, Happiness Helper,

Thanks for the great question. Nothing makes your day go by faster and better than a good mood. I think it is the number one determining factor of how we act, feel, and present ourselves. Even if we do not verbalize how happy or upset we are during the day, it is easily communicated through our reactions to stress, body language, and overall demeanor. I have seen my share of up and down days during my long life but have come up with a strategy of my own to overcome almost anything in my way.

Every night, I set my morning alarm to go off 15 minutes ahead of schedule. I use this extra time for what I call “positive reinforcement.” It is the time when I can do something positive for myself without any interference. I will usually read some selected positive affirmations, look at the nature outside of my window, or spend some time playing with my cat, Clew-cifer, before any outside nuisance can sour my mood. Choose an activity that takes little effort and gives you something to smile about as the day progresses. Coffee or your favorite breakfast meal can be added in here as well. Doesn’t breakfast in bed sound good to anyone else?

Many people view their commute to and from work as a daunting and unpleasant task. Being behind the wheel, navigating through traffic, and steering clear of worldly hazards sounds stressful. What I have done is switch my mentality on the commuting conundrum. Instead of dreading it, I look at the drive as 30 minutes of ME time! I put on my favorite mix tape (created by yours truly) and get myself excited for the day ahead.  It is where I only focus on myself and the things I look forward to accomplishing today.

When you get to the office, be sure to get your work day started with a big smile. Smiling is contagious and will spread like wildfire. Even if you don’t feel happy or in a great mood, research has shown that even fake smiles have a positive effect on how you feel. When someone asks “How are you doing this morning?” or “How is your day treating you?” Happy!respond with something positive. I try to stick with responses like “I am great! How about yourself?” or “Today is going great so far!” Be sure to add in that smile! Refrain from telling others all about your troubles or how awful you feel. I’ll bet that 9 times out of 10, a positive response is better received.

Most employers allow their staff two 10-minute breaks throughout the day on top of a lunch break. Get your blood moving and the endorphins pumping by taking a short walk outside. This is and has been a great stress reliever for me for some time now. I find that I am much more productive and more alert, which contributes to my overall sense of happiness and well-being. It gives your brain a break and lets you refocus your energy on the positive.

As the closing bell rings, be sure to leave your work at the office. The evening hours are there for you to partake in non-work activities and do something you enjoy. If that is reading a book on your couch, grabbing dinner with a friend, or catching up on the latest football game, be sure you allow yourself time to indulge in simple pleasures.  Before calling it quits for the day, try your best to remove all negative thoughts from your mind and think of what was positive during the day. What were you able to accomplish? Remember a few things that made you smile. It can be as small as enjoying a candy bar after lunch or seeing an improvement in your productivity. Just end your day on a positive note!

A friend of mine shared this great video that I can’t help but smile at. We should all try to be this happy and cheery in the morning.

What do you do to make your days pleasant and positive? I would love to hear them!

Have a question you would like to ask? Visit http://anitaclew.com/ask-anita/.

Warm Wishes,

Anita

Customer Service Tips and Tricks

A reader writes:

Dear Anita,

I am so excited to report that after a long and exhausting job search, I have finally landed a great customer service job through my local temporary agency. Now that I am employed, I want to make sure I have the skills and know-how to perform my job to the best of my ability. What are some pointers you can give me about being successful in customer service?

Hi, Customer Service King!

Congratulations on your new job placement! I always love hearing success stories from my readers. You are proof that you can accomplish whatever you put your mind to.

Now for your question, customer service is a great job to have if you enjoy working with people, are a great problem-solver, and have the ability to diffuse seemingly unpleasant situation. Companies spend millions of dollars a year to provide and improve the service they present to their customers. Client and potential customers base their opinions of an establishment heavily on the service and attention they receive. To be the best that you can be, here are the MUST know actions that I got from my friends at Select Staffing.

These are surefire ways to be top-rated in customer service:

Sales AssociateSmile, no matter what! A smile or the bright sound of a representative’s voice can change the entire direction of a call. When working with a customer, try to smile. Even though your customer won’t see it, it will have a positive effect on the messages you are trying to communicate to the caller or customer.

Know your goals. It is important that you are aware of the company’s goals and how you plan to achieve them before starting your day. It will help you better evaluate your position, job performance, and the future expectations of the hiring company.

Become an expert. Have a deep understanding of the products or services you will be representing. Be prepared to discuss competitor offers and products. This will be very useful when you are asked questions by the calling customer.

Be prepared to handle unhappy customers. When faced with an unhappy customer on the other end of the phone or in person, remain positive and respectful during your entire interaction with them. All customers must be handled with dignity and respect at all times. If possible, do your best to calm the customer and cool down the dialogue.

Listen to your customer’s needs or concerns. Allow the customer to fully explain why they are calling before providing a solution or alternative. Even though you may already know the answers, give the customer the opportunity to fully express his or her feelings and opinions before acting.

Remain focused on the job. Keep non-work conversations to a minimum. These can be distracting to other employees and cause a disruption in customer service.Man Taking An Order

Confirm that your call or interaction is complete. Before disconnecting with the customer, be sure to confirm that they have no other questions, comments, and concerns, and ask if there is anything else you can do to assist them.

Always go the extra mile. When working with any customer, always strive to go the extra mile to ensure their satisfaction and happiness. Your customers will greatly appreciate your commitment and dedication to fantastic service.

I hope these guidelines help you in your new employment venture. I know you will be very successful and provide the best experience for your employer and your customers.

Readers, who of you have worked in a customer service position before? What was your experience like? Anyone have a good/bad experience that they are willing to share?

Best Wishes and Luck!

-Anita

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Disclaimer

Anita Clew's blog posts are intended for general guidance and should never be taken as legal advice. In all instances where harassment, inequity, or unfair treatment is believed to be present, please consult your HR Department or legal representation.
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