Customer Service Tips and Tricks

A reader writes:

Dear Anita,

I am so excited to report that after a long and exhausting job search, I have finally landed a great customer service job through my local temporary agency. Now that I am employed, I want to make sure I have the skills and know-how to perform my job to the best of my ability. What are some pointers you can give me about being successful in customer service?

Hi, Customer Service King!

Congratulations on your new job placement! I always love hearing success stories from my readers. You are proof that you can accomplish whatever you put your mind to.

Now for your question, customer service is a great job to have if you enjoy working with people, are a great problem-solver, and have the ability to diffuse seemingly unpleasant situation. Companies spend millions of dollars a year to provide and improve the service they present to their customers. Client and potential customers base their opinions of an establishment heavily on the service and attention they receive. To be the best that you can be, here are the MUST know actions that I got from my friends at Select Staffing.

These are surefire ways to be top-rated in customer service:

Sales AssociateSmile, no matter what! A smile or the bright sound of a representative’s voice can change the entire direction of a call. When working with a customer, try to smile. Even though your customer won’t see it, it will have a positive effect on the messages you are trying to communicate to the caller or customer.

Know your goals. It is important that you are aware of the company’s goals and how you plan to achieve them before starting your day. It will help you better evaluate your position, job performance, and the future expectations of the hiring company.

Become an expert. Have a deep understanding of the products or services you will be representing. Be prepared to discuss competitor offers and products. This will be very useful when you are asked questions by the calling customer.

Be prepared to handle unhappy customers. When faced with an unhappy customer on the other end of the phone or in person, remain positive and respectful during your entire interaction with them. All customers must be handled with dignity and respect at all times. If possible, do your best to calm the customer and cool down the dialogue.

Listen to your customer’s needs or concerns. Allow the customer to fully explain why they are calling before providing a solution or alternative. Even though you may already know the answers, give the customer the opportunity to fully express his or her feelings and opinions before acting.

Remain focused on the job. Keep non-work conversations to a minimum. These can be distracting to other employees and cause a disruption in customer service.Man Taking An Order

Confirm that your call or interaction is complete. Before disconnecting with the customer, be sure to confirm that they have no other questions, comments, and concerns, and ask if there is anything else you can do to assist them.

Always go the extra mile. When working with any customer, always strive to go the extra mile to ensure their satisfaction and happiness. Your customers will greatly appreciate your commitment and dedication to fantastic service.

I hope these guidelines help you in your new employment venture. I know you will be very successful and provide the best experience for your employer and your customers.

Readers, who of you have worked in a customer service position before? What was your experience like? Anyone have a good/bad experience that they are willing to share?

Best Wishes and Luck!

-Anita

5 Comments (+add yours?)

  1. Anthony S. Penaflor
    Oct 02, 2013 @ 07:41:38

    Some really strong advice listed above. For social to be successful at any organization it takes a cross-department, collaborative approach

    Reply

  2. Thanh Spray
    Feb 08, 2013 @ 23:29:48

    Valuable information. Lucky me I found your web site by chance, and I’m shocked why this twist of fate didn’t took place in advance!
    I bookmarked it.

    Reply

  3. Cassandra
    Jan 17, 2013 @ 13:16:16

    I have just applied and PRAYING that I find a job for me and my kids.

    Reply

  4. Kavita Joshi
    Jan 17, 2013 @ 01:46:59

    Great advice and good points….

    Reply

  5. Saul
    Jan 15, 2013 @ 16:29:50

    Thanks I’m just gonna try to find my Id to get the interview ASAP

    Sent from my iPod

    Reply

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Disclaimer

Anita Clew's blog posts are intended for general guidance and should never be taken as legal advice. In all instances where harassment, inequity, or unfair treatment is believed to be present, please consult your HR Department or legal representation.
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