Job Seeking On the Go

A reader writes…

Hi, Anita:

I am currently on the hunt for new employment opportunities and, with my busy lifestyle, I am finding it difficult to look for jobs while I am out and about. Recently, I have noticed that a number of companies have developed applications for mobile devices.

What are your thoughts on these applications, how will they help me, and where should I start my first download to maximize my efforts?

Dear, Tech-savvy searcher:

Thank you for the question about such a hot topic, considering 77% of job seekers use mobile job search applications. Nowadays, you can find a mobile application for almost anything you can imagine. Everything from child distractions to restaurant finders to major time wasters! All are right at your fingertips. But the best SF Mobile Appthing to come to job seekers since the résumé are employment apps for mobile devices.

As you have mentioned, only a few companies have put their resources into developing productive and user-friendly applications for job seekers. And since yours truly has finally stepped into the 21st century and picked myself up a nifty smart phone, I figured it would be best to take a test-drive of these applications.

Some great things to note about job seeker apps on your mobile devices:

  •  Many of the best applications are FREE to users. Utilize the free options before trying any of the pay-per-download apps. I think you will be just as surprised as I was by the functionality of these free apps.
  • At all times, you are able to have the tools needed to apply immediately to an opportunity. You can provide contact information, apply with your LinkedIn profile, and more with a few taps on the screen.
  • GPS is often used to determine the distance that you are from a job you are interested in.
  • Scroll through and share positions that you, your friends, or your family may be interested in.
  •  If you are currently employed, you can discreetly search and apply for positions on your lunch break.

BlackberryMy friends at The Select Family of Staffing Companies have just released a mobile application (that you can download today by clicking the appropriate link) for iPhone, iPad, Blackberry and Android smart phones called Job Finder from Select Family. CareerBuilder also has a great app that is worth looking into. Both are highly ranked by users and provide job seekers with the tools to locate their next employment opportunity.

I challenge you to try tools such as Job Finder from Select Family or Jobs by CareerBuilder today and report back on how they benefitted or hurt your job search.

I can’t wait to hear what your thoughts are on this new technology!

Have a question you would like to ask? Visit http://anitaclew.com/ask-anita/.

Warm Wishes,

Anita

Be Happy – All Day, Every Day

Hi Anita,

I have started to notice that when I am in a fantastic mood I tend to have a much better day at work and get so much done. My positive attitude even has an effect on the rest of the team. From now on, I want to set a positive and proactive tone throughout my office. How can I send my staff and myself down the happy path from the start of the day to the end?

Happy People

Hello, Happiness Helper,

Thanks for the great question. Nothing makes your day go by faster and better than a good mood. I think it is the number one determining factor of how we act, feel, and present ourselves. Even if we do not verbalize how happy or upset we are during the day, it is easily communicated through our reactions to stress, body language, and overall demeanor. I have seen my share of up and down days during my long life but have come up with a strategy of my own to overcome almost anything in my way.

Every night, I set my morning alarm to go off 15 minutes ahead of schedule. I use this extra time for what I call “positive reinforcement.” It is the time when I can do something positive for myself without any interference. I will usually read some selected positive affirmations, look at the nature outside of my window, or spend some time playing with my cat, Clew-cifer, before any outside nuisance can sour my mood. Choose an activity that takes little effort and gives you something to smile about as the day progresses. Coffee or your favorite breakfast meal can be added in here as well. Doesn’t breakfast in bed sound good to anyone else?

Many people view their commute to and from work as a daunting and unpleasant task. Being behind the wheel, navigating through traffic, and steering clear of worldly hazards sounds stressful. What I have done is switch my mentality on the commuting conundrum. Instead of dreading it, I look at the drive as 30 minutes of ME time! I put on my favorite mix tape (created by yours truly) and get myself excited for the day ahead.  It is where I only focus on myself and the things I look forward to accomplishing today.

When you get to the office, be sure to get your work day started with a big smile. Smiling is contagious and will spread like wildfire. Even if you don’t feel happy or in a great mood, research has shown that even fake smiles have a positive effect on how you feel. When someone asks “How are you doing this morning?” or “How is your day treating you?” Happy!respond with something positive. I try to stick with responses like “I am great! How about yourself?” or “Today is going great so far!” Be sure to add in that smile! Refrain from telling others all about your troubles or how awful you feel. I’ll bet that 9 times out of 10, a positive response is better received.

Most employers allow their staff two 10-minute breaks throughout the day on top of a lunch break. Get your blood moving and the endorphins pumping by taking a short walk outside. This is and has been a great stress reliever for me for some time now. I find that I am much more productive and more alert, which contributes to my overall sense of happiness and well-being. It gives your brain a break and lets you refocus your energy on the positive.

As the closing bell rings, be sure to leave your work at the office. The evening hours are there for you to partake in non-work activities and do something you enjoy. If that is reading a book on your couch, grabbing dinner with a friend, or catching up on the latest football game, be sure you allow yourself time to indulge in simple pleasures.  Before calling it quits for the day, try your best to remove all negative thoughts from your mind and think of what was positive during the day. What were you able to accomplish? Remember a few things that made you smile. It can be as small as enjoying a candy bar after lunch or seeing an improvement in your productivity. Just end your day on a positive note!

A friend of mine shared this great video that I can’t help but smile at. We should all try to be this happy and cheery in the morning.

What do you do to make your days pleasant and positive? I would love to hear them!

Have a question you would like to ask? Visit http://anitaclew.com/ask-anita/.

Warm Wishes,

Anita

Customer Service Tips and Tricks

A reader writes:

Dear Anita,

I am so excited to report that after a long and exhausting job search, I have finally landed a great customer service job through my local temporary agency. Now that I am employed, I want to make sure I have the skills and know-how to perform my job to the best of my ability. What are some pointers you can give me about being successful in customer service?

Hi, Customer Service King!

Congratulations on your new job placement! I always love hearing success stories from my readers. You are proof that you can accomplish whatever you put your mind to.

Now for your question, customer service is a great job to have if you enjoy working with people, are a great problem-solver, and have the ability to diffuse seemingly unpleasant situation. Companies spend millions of dollars a year to provide and improve the service they present to their customers. Client and potential customers base their opinions of an establishment heavily on the service and attention they receive. To be the best that you can be, here are the MUST know actions that I got from my friends at Select Staffing.

These are surefire ways to be top-rated in customer service:

Sales AssociateSmile, no matter what! A smile or the bright sound of a representative’s voice can change the entire direction of a call. When working with a customer, try to smile. Even though your customer won’t see it, it will have a positive effect on the messages you are trying to communicate to the caller or customer.

Know your goals. It is important that you are aware of the company’s goals and how you plan to achieve them before starting your day. It will help you better evaluate your position, job performance, and the future expectations of the hiring company.

Become an expert. Have a deep understanding of the products or services you will be representing. Be prepared to discuss competitor offers and products. This will be very useful when you are asked questions by the calling customer.

Be prepared to handle unhappy customers. When faced with an unhappy customer on the other end of the phone or in person, remain positive and respectful during your entire interaction with them. All customers must be handled with dignity and respect at all times. If possible, do your best to calm the customer and cool down the dialogue.

Listen to your customer’s needs or concerns. Allow the customer to fully explain why they are calling before providing a solution or alternative. Even though you may already know the answers, give the customer the opportunity to fully express his or her feelings and opinions before acting.

Remain focused on the job. Keep non-work conversations to a minimum. These can be distracting to other employees and cause a disruption in customer service.Man Taking An Order

Confirm that your call or interaction is complete. Before disconnecting with the customer, be sure to confirm that they have no other questions, comments, and concerns, and ask if there is anything else you can do to assist them.

Always go the extra mile. When working with any customer, always strive to go the extra mile to ensure their satisfaction and happiness. Your customers will greatly appreciate your commitment and dedication to fantastic service.

I hope these guidelines help you in your new employment venture. I know you will be very successful and provide the best experience for your employer and your customers.

Readers, who of you have worked in a customer service position before? What was your experience like? Anyone have a good/bad experience that they are willing to share?

Best Wishes and Luck!

-Anita

The Importance of Customer Service

A reader writes…

Dear, Anita,

I have been asked to speak at my company’s annual retreat that is coming up next month. The topic I have been assigned is how to improve customer retention in 2013. The number one reason I think that my company has trouble keeping clients for the long haul is the lack of customer service. Can you please help me explain why customer relations are so important?

Hi, Customer Service Conscious,

Thank you for the question, and congratulations! What a great opportunity you have!

Customer service is an incredibly important aspect of a business and a predictor of future success. In all businesses, your customers are your lifeline and the driving force that keeps your doors open. Without customers, we would be in a world of zero commerce and, worse, zero employment opportunities. Let’s take a few minutes to cover the 3 reasons why customer service should be your top priority on a day-to-day basis at your company.

Return Business:  As I have already mentioned, customers are required for your business to remain operational and profitable. If your customers feel neglected, ignored, uninformed, or disrespected, chances are they will run into the arms of your nearest competitor. With personal consumption expenditures increased by $41.3 billion dollars in Q3 of 2012, according to the United States Bureau of Economic Analysis, don’t you think you should be putting most of your effort into keeping the spenders happy? The more greenbacks you get from your customers, the better off your company will be. According to Flowtown, it can be 6 to 7 times more costly to acquire a new customer than to retain an existing one.

New Business: Great customer service is what makes your business stand out from the crowd. If you had to choose between a business that provides lousy service and one that greets you with a smile and takes the time to understand your needs, which one would you pick? The service you provide your customers distinguishes you and puts you a step ahead of the competition. When you bring together an excellent product or service with a strong reputation for outstanding service, you will begin to create opportunities for new customers without changing your routine.

More Business: Word-of-mouth recommendations are a significant driver of business. Very satisfied customers will recommend your services to their friends. Alternately, very unsatisfied customers will tell even more friends than the satisfied ones! Either way, you have a viral self-perpetuating PR machine built into your customer service performance. According to Consumer Affairs, people that have a positive experience with a company’s customer service department will likely tell two or three others about their experience.

Tune in next week for a related blog post on training customer service representatives to perform at top levels!

Readers, what do you think about customer service? Is it a factor when you are deciding where to spend your money? What are your good, bad, and ugly customer service stories?

Here is a little something on the subject to brighten your day. Enjoy!

Best wishes,

Anita

Have a question you would like to ask? Visit http://anitaclew.com/ask-anita/.

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Making Time To Exercise

A reader writes:

Hi Anita,

I have sworn to myself that this will be the year that I successfully keep my New Year’s Resolution. For many years, I have tried to eat healthier, make smarter choices, and get more exercise into my daily routine but I seem to fall of the wagon in a matter of weeks. What can I do to make sure I succeed at my goal and become a healthier, better me?

Thanks for the question, Eager to Exercise,Man Stretching at the Office

During the holiday season, many of us see our weight creep up on the scales — to the point that we make Santa Claus himself look like a runway model! One too many of Grandma’s famous cookies or an extra helping of mashed potatoes here and there can really expand the waistline. It is no wonder that the top New Year’s Resolution is to become more physically fit and get healthy, according to a survey conducted by FC Organizational Products in December 2011. With the hustle and bustle of our daily lives, where can you find the time to fit in exercise and smart diet choices? I have a few ideas that will help you be more active, involved in your health, and keep your resolutions all year long – even at work!

  • Avoid the elevators. Take the stairs whenever possible.
  • Park your car at the far end of the lot. Depending on the size of your parking lot or structure, you can make up for the half of a cookie you grabbed walking out the door. Remember, every step counts!
  • If possible, walk or bike to work. You are already leaving time to complete your standard commute. At least double your normal commute time and put your shoes and pedals to the pavement.
  • Find more opportunities to stand while working. Standing will increase blood flow throughout your body and relieve some soreness from muscles. It also takes more effort from your body to stand than it does to sit. Try taking a call with a head set or trade emails and phone calls for a walk over to a co-worker’s desk.
  • Make room for a quickie walk. Utilize your allotted break times or put 20 minutes of your lunch break aside to take a brisk walk around the building, either outside or inside.
  • Swap out your regular office chair for a large fitness ball.
  • Rise and shine. Wake up an hour or so earlier and take a fitness class at a local gym. By the time you get to work, you will be running on the energy you just earned at the gym and you also have freed up a whole hour after work for other activities.
  • Bring your exercise clothes to work with you. Anything you can do to make getting a workout in easier the better. You are also limiting your excuses for not making it to your sweat session.
  • Keep a set of these guys (look left) at your desk.
  • Make a run for it. Bring your lunch to work with you and swing by the gym on your lunch break. Even 25 minutes of exercise will have a positive effect on your day and health. Once you get back to the office, eat at your desk and refuel from your great workout.
  • Join or start a sports team at your work. Gather your co-workers for a game of kickball or basketball after work. Having other people depending on you and holding you accountable for the team will make it harder for you to wimp out at the last minute.
  • Snack the smart way. At all costs, avoid the vending machines at your office. These on -the-go food facilities are full of high sugar, calorie, and salt options with little to no nutritional value. Keep healthy snacks like fresh fruit, unsalted nuts, raw veggies, and yogurt with you or in the office fridge. For tips on how to keep it safe from thieves, check out my post, “Bring Your Own Lunch, Bandit.”

DumbellsI hope these tips help you stay on track with your New Year’s Resolution goals. Remember that it takes time to transition into new habits and ways of life. Make your goals small and achievable. If you have a slip-up or fall off the tracks, don’t give up. Pick yourself back up and start fresh.

What are you trying to achieve in 2013? What advice do you have for others trying to make their goals in the New Year?

For a quick workout while you are at the office, check out the video below!

Have a question you would like to ask? Visit http://anitaclew.com/ask-anita/.

Best of Luck,
Anita

Disclaimer

Anita Clew's blog posts are intended for general guidance and should never be taken as legal advice. In all instances where harassment, inequity, or unfair treatment is believed to be present, please consult your HR Department or legal representation.
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