A reader writes:
After working as a Sales Associate at a high-end interior store for 4 years, I have finally received word that I am being promoted to Store Manager. I am very excited to have this opportunity and to have reached my goals. What are some tips you have for new managers in transition and just starting out?
Congratulations on your promotion! This is a wonderful accomplishment that you should be extremely proud off. The hard work you have been putting in has certainly paid of!
Becoming a manager comes with a large new set of responsibilities and tasks that must be executed to keep your store or business running on a
day-to-day basis. Not only are you responsible for your own work and performance, but you must manage those who now are under your supervision too. It may seem overwhelming at first, but from the looks of things, I think you are on the right track.
Before you begin your first day as the new manager, schedule some time with your new boss to discuss expectations and roles they expect you to fill. Ask questions about how they feel about the team you are directing and what issues they feel need to be resolved first. Once you have a list, I suggest formulating a plan that you can submit to your boss before you assume your managerial role. This shows responsibility and initiative and confirms with your boss that they made the right decision by selecting you for the position.
Take some time to reflect on your past and figure out the managers in your life that you look up to. Ask yourself what these individuals did or did not do to make their office a great or terrible place to work. Find the key elements that you admire most in your mentors and implement these into your management strategy. Remember that this strategy is not set in stone. It will need to be shaped and molded to fit you and your team appropriately.
First off and most importantly, you have to refrain from letting the ego boost go straight to your head. Sometimes, as people are given more power in the workplace, they can be more aggressive and demanding. Do your best to maintain an even keel. On the flip side, don’t be a pushover and forget that you ARE the manager now. Be confident in providing direction, offering constructive criticism and feedback, and monitoring and managing performance/attitude issues.
If you haven’t already, get to know the people you will be working with and allow them to get to know you. Staff meetings are a great way to come together as a team and learn from one another. I think hosting staff meeting about once a week is ideal, but schedule according to what your work requires. It helps build team strength and confidence. Next, take the time to meet with each employee individually. This will help build a one-on-one professional relationship and an open forum for questions and concerns. It will give you the opportunity to learn about their work style, what they need from you as a boss, and what you want from them as an employee. The collaborations help you and your team members get on the same page.
Once you have gone through the above steps, take out the management plan that you had created at the beginning of assuming your new role. With all the information gathered from your employees, bosses, other managers, and your own insights, make a few final tweaks and fine-tune your course of action. This is another good time to sit down with your boss to get any advice or suggestions from him or her. Once you are given the green light, grab the bull by the horns and take on your responsibilities full force.
And before I sign off, whatever you do, do not become this guy!
Have you been promoted to a managerial position recently? What did you find the most useful in making the transition?
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Best of Luck on Your New Adventure,