I’ve been applying for positions non-stop for 2 months and have had 3 face to face interviews. When I’ve been given a phone interview, I pass with flying colors and onto the next stage. When having the face to face interviews I leave each one feeling confident that I would have an offer. I’ve now received letters stating they found a better fit for the position. I’ve worked in Call Centers for the past 8 years in a customer service role, so experience was not an issue. Could it be my age? I just don’t know what I’m doing wrong, if anything. Is it in bad taste to ask why I was passed over? I’m of the opinion if I don’t know what I’m doing wrong, I can’t fix it.
Dear, Whys and Wherefores,
Readers often write to ask “Why wasn’t I hired? I though the interview went well.” I’m not related to Big Brother, so I don’t have access to the surveillance footage of your meeting. But I can make offer some theories.
Mentally review your past interviews to see if you made any of these missteps.
- Divergent appearance. A wardrobe mismatch can be more than just wearing brown socks with black trousers. You may actually be overdressed in a Wall Street suit and tie for an interview with a hip startup, where everyone is dressed more casually. But if you’re a tattooed, pierced individual, you may want to take out your septum ring to avoid distracting a buttoned-up interviewer in a more corporate environment. This Super Bowl “Talking Stain” commercial from a few years ago reminds us all to avoid messy lunch foods right before an interview.
- Body language. Eye contact without staring, a firm but not bone-crushing handshake, smiling and nodding (but not too enthusiastically!) are all non-verbal communication skills you should brush up on.
- Poor performance. You stutter, you interject “um” or “like” too often, you can’t even think of the answer to a simple question! Calm your nerves, take a breath before answering your interviewer’s questions, and don’t speak too rapidly (chances are, the hiring manager is taking notes). Public speaking may not be your forte but with proper preparation and practice, you can improve.
- Lack of follow-up. Without being “dimpatient,” be sure to maintain communication after the interview, starting with a “thank you” note. HINT: If you are kicking yourself after forgetting to mention a pertinent point in your interview, mention it in your thank you message.
(For more tips on acing interviews, download my free e-book, Anita Clew’s Jitter-Free Guide to Job Interviews.)
You could request honest feedback from your interviewer via email – but never put them on the spot in person or by phone. “While I’m disappointed I was not chosen for the position, it would really help me in my next interview to know if you saw any areas in which I can improve.” Be forewarned, warns EvilHRLady, some recruiters and hiring managers may be hesitant to offer constructive criticism. If you do receive remarks, respond graciously even if you think their observations are way off base.
Readers: Have you ever asked for – and received – a critique from an interviewer?
Do you have a job-related question? Ask Anita.
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